HBS PRIVÉ · DUBAI
Before you reserve
Plan your reservation and understand what happens next.
How do I choose a branch and size?
Compare the locations and current catalog. Measurements are advertised category dimensions; confirm usable interior space and the door opening with your branch. Availability can change until your reservation succeeds.
Does an online reservation give me access?
No. Payment and physical activation are separate steps. Identity review, signed documents and branch activation are required before physical access is granted.
What rental term can I choose?
The booking form offers rental terms from one to ten years. It shows the selected term and VAT-inclusive total before you confirm.
When is my payment confirmed?
A submitted transfer record or payment screenshot is not a confirmed payment. Staff must validate manual payments. Check your client space for the recorded payment and invoice status. Contact the branch if a payment is missing.
Where can I find my invoice?
Sign in to your client space to view invoices linked to your account. A payment confirmation and the branch activation of your box are separate records.
How do I arrange a renewal or cancellation?
Use your client space to submit the available service request, or contact the branch. A submitted request is not completion. Cancellation requires branch review of the keys, the emptied box and any outstanding balance.