FAQ - Frequently Asked Question



Why do I need a safe deposit box?

If you are concerned about the safety of your documents and valuables and need to protect them in a highly-secured private vault monitored 24/7 or if you are in need of privacy and confidentiality.


Why choose HBS Privé over a bank?

Renting a safe deposit locker in a bank in Dubai is complicated: the waiting list is up to 3 years and a minimum deposit in a bank account is required. With HBS Privé, you can book your safe when you visit us or even pre-book online.


Why rent a safe deposit locker in Dubai?

Although Dubai is one of the safest cities in the world, there are some documents and important items that need extra care, protection, and privacy. HBS Privé being a private vault, we offer security, confidentiality, and complete discretion over your assets and valuables.


How do I register and what documents are required?

Visit our facility with your original Emirates ID or Passport. The process takes less than 10 min and consists of filling a registration form and scanning your biometrics. You can also pre-book your safe online: https://www.hbsprive.com/shop


Where are you located?

We are located in JLT Cluster V, Goldcrest Views 1 in Dubai. Here is the direction: HBS PRIVE VAULTS


What are the sizes available?

We pride ourself in providing 5 highly-secured safe sizes to meet all your needs :

  • Classic’ : 50 x 300 x 450 mm (H x W x D) ideal for documents at AED 1090 per year

  • Premier’ : 75 x 300 x 450 mm (H x W x D) ideal for documents and small items at AED 1590 per year

  • Prestige’ : 150 x 300 x 450 mm (H x W x D) ideal for medium items at AED 2990 per year

  • Elite’ : 300 x 300 x 600 mm (H x W x D) ideal for large items at AED 5490 per year

  • 'Privé’ : 600 x 300 x 600 mm (H x W x D) ideal for cabin suitcase at AED 8990 per year


What items can I store?

You can secure all types of valuables: precious metals (gold, silver), jewelry, gemstones, cash and coins, hardware wallet, data storage, deeds, wills, contracts, company documents, artwork, heirlooms…etc.


What is the rental period?

We provide yearly rental with the possibility to book up to five years in advance.


What are the payment terms?

Rent is payable upfront by cash, cheque, card, online payment, and cryptocurrency.


Is there any deposit?

No deposit is required.


How can I access the vault?

You only need to bring your original Emirates ID or passport at each visit and your biometrics will be used to access the private vault area.


Can I use my safe deposit box immediately?

Yes, once you register a set of 2 keys are given to you and you can use your safe deposit box immediately.


Do you have a copy of my keys?

No, you will be issued with only 2 keys unique to your box. Each box is opened using a dual-lock system: your key and one held by HBS Privé. Each safe requires both keys to gain access, neither you nor HBS Privé can open the safe alone.

Can I change the size of my safe during the rental period?

Yes, you can upgrade your safe deposit box size if you require more space.


Do you share my information?

No, we guarantee our clients complete privacy and confidentiality.


Is it possible to visit HBS Privé?

You can book a tour by contacting us at 04 424 9987.


Do you provide any insurance?

Yes, all the safety boxes are insured by Lloyd’s of London up to AED 1,000,000. If you require higher coverage, we will put you in touch with our local insurers.


Can I book under my company name?

Absolutely, companies and foundations can rent a safe deposit locker too. We only need the trade license, a copy of the memorandum of association, and a share certificate.


Can I book a safe if I am not living in Dubai?

Yes, our services are available to both residents and non-residents of the United Arab Emirates. In that case, your original passport is required.


Can I grant access to a person of my choice?

Absolutely, you can grant access to one “Authorized Person”. All you have to do is fill in a form available at HBS Privé at the time of registration or later.


How many times can I access the facility?

We provide unlimited access anytime you require.


Is there a separate room where I can view my valuables alone?

Absolutely, there are private viewing rooms inside the vault for total privacy.


Why HBS Privé?

  • We’ve built a robust fortress made of steel-reinforced concrete and protected by a sophisticated 7-layers security system monitored 24/7

  • The surveillance and alarm system is connected to the Dubai Police

  • We’ve partnered with G4S, the world’s leading security company provider

  • We own the facility and will never relocate your safe deposit locker

  • We offer 5 different sizes from “Classic” ideal for documents up to “Privé” which can store a cabin suitcase

  • Our prices are the most competitive in Dubai


What other services do you provide?

We have a board meeting room available for our members in case you need a discreet place to hold your meetings. You may simply book it via WhatsApp anytime you need.


How can I contact you?

Tel: +971 (0)4 424 9987

Mobile / Whatsapp: +971 (0)50 191 7996

Email : contact@hbsprive.com